In November we ran our annual customer survey. 118 of our customers filled it in, for which we were very grateful as the more people who fill it in, the more feedback we get on what people like about the Hub and areas they think we can improve!
We received some really brilliant feedback! 99% of you said you would recommend the Hub to others, an even higher score than last year.
The chart below shows how our customers rated us across a range of areas.
We then asked customers what they most like about coming to the Hub and created this word cloud to show the words people use. As you can see, many many customers commented on our friendly and welcoming staff!
Finally, we asked about areas we could improve and suggestions for new things for the menu. We received lots of feedback and will be giving it lots of thought in the new year.
Thank you again for filling in our survey!
